1 min read
Why can’t I see my team’s properties in my account?
If you’ve just joined a team on myInspections and can’t see the properties you were expecting, don’t worry. This is a common question, and the fix is quick.
Why this happens
When you’re invited to be part of a team, myInspections creates two portfolios in your account:
- Your personal portfolio: for any properties you manage yourself
- Your team portfolio: for the properties shared with you by your team
Some users land in their personal portfolio by default, so it may look like your team properties have disappeared. They haven’t, they’re just in the other portfolio.
All you need to do is switch to the correct portfolio.
How to switch portfolios
On the app
Watch the video here
- Open the myInspections app
- Tap the gear icon on the home screen (or tap the tile labelled “Switching Portfolios”)
- Tap on your current portfolio
- Choose your team portfolio from the list
- Return to the home screen and swipe down to refresh the property list
On the web
Watch the video here
- Visit the myInspections dashboard
- On the left-hand menu, click the portfolio name under “Portfolio”
- Select your team portfolio